Delivery & Pickup

At Verona Home, we believe exceptional service extends well beyond the showroom. From the moment your order arrives at our warehouse to the day it’s delivered into your home, our goal is to provide a seamless, thoughtful experience. Whether you choose our white-glove delivery service or prefer to pick up your order, we’re committed to making the process simple, transparent, and stress-free.

White-Glove Delivery Service

Every Verona Home delivery is handled with care by experienced professionals who will inspect your furniture, bring it into your home, assemble it when needed, and place it exactly where you’d like it. We remove all packaging before we leave, so your space is ready to enjoy.

Local White-Glove Delivery

Local white-glove delivery is 5% of your merchandise total, with a minimum delivery charge of $199 and a maximum of $599.

Your delivery includes:
• Delivery into your home
• Professional assembly (when required)
• Placement in the room of your choice
• Removal of all packaging materials

Once every item on your order has arrived at our warehouse and completed our quality inspection, our Delivery Coordinator will contact you to schedule your delivery.

Approximately two business days before your scheduled delivery, you’ll receive a confirmation with your estimated two-hour delivery window.

Extended Delivery Area

We proudly offer white-glove delivery throughout much of the Northeast and East Coast, including:

• Maine
• Vermont
• New Hampshire
• Rhode Island
• Connecticut
• New York
• New Jersey
• Pennsylvania
• Delaware
• Maryland
• Washington, DC
• Virginia
• North Carolina
• South Carolina
• Georgia
• Florida

Extended-area deliveries include in-home placement, professional assembly when required, and removal of packaging materials.

Because delivery costs vary by distance and order size, most extended-area deliveries require a personalized quote before an order is finalized.

The minimum charge for extended-area delivery is $475.

For a delivery estimate, please contact us at info@veronahomefurniture.com and include the items you’re interested in purchasing along with your ZIP code.

Custom & Made-to-Order Furniture

Many of our furniture collections are handcrafted specifically for you.

Estimated production times vary by manufacturer and are provided at the time of purchase. While we work closely with our manufacturing partners to provide the most accurate information possible, production and shipping schedules are estimates and may occasionally change due to material availability, weather, transportation delays, or other circumstances outside our control.

We’ll keep you informed throughout the process and notify you as soon as your furniture arrives at our warehouse.

Preparing for Your Delivery

To help ensure a smooth delivery experience, we ask that you:

• Measure all doorways, staircases, hallways, elevators, and entryways before ordering.
• Remove fragile décor, artwork, and other valuables from delivery paths.
• Prepare the room where your furniture will be placed.
• Secure pets during the delivery appointment.
• Ensure someone 18 years of age or older is present to accept delivery.

Our delivery team is unable to disconnect or reconnect televisions or other electronic equipment.

During winter months, please make sure walkways, driveways, and entrances are clear of snow, ice, and other hazards before our arrival.

Delivery Guidelines

To ensure an efficient delivery process:

• Orders must be paid in full before delivery can be scheduled.
• Delivery appointments changed or canceled within 72 hours of the scheduled date are subject to a $199 re-delivery fee.
• If no one over the age of 18 is available to accept delivery, a re-delivery fee of $199 will apply.
• Verona Home reserves the right to postpone deliveries during severe weather or unsafe driving conditions.

If access to your home is restricted due to weather, construction, parked vehicles, or other obstacles that prevent a safe delivery, your delivery may need to be rescheduled and a re-delivery fee may apply.

Planning for Your Delivery

Please measure carefully before purchasing.

If a piece appears to be a tight fit through a doorway, hallway, staircase, or elevator, our delivery team may ask for your approval before attempting delivery.

While every effort will be made to safely deliver your furniture, Verona Home cannot be responsible for damage resulting from attempting to move oversized furniture through spaces that are too small.

If a piece cannot be safely delivered, additional services such as window delivery, hoisting, or furniture disassembly may be required and are the responsibility of the customer.

Upon Delivery

Every piece is carefully inspected before leaving our warehouse.

When your furniture arrives, we encourage you to inspect it alongside our delivery team. If you notice anything that requires attention, please point it out before the team leaves your home so we can begin resolving it as quickly as possible.

Should a concern arise after delivery, please contact us promptly. We’ll always work with you to determine the appropriate next steps.

Warehouse Pickup

Customers are welcome to pick up merchandise directly from our warehouse.

Please pick up your order within 30 days of being notified that it is ready.

Pickup Information

Warehouse Location
11 Fairway Street
Boston, MA 02126

Please email info@veronahomefurniture.com before arriving so we can prepare your order for pickup.

Please let us know in advance if someone other than the purchaser will be picking up your order.

Customers are responsible for bringing an appropriately sized vehicle and securing merchandise for transport. Verona Home reserves the right to decline loading merchandise into vehicles that are unsafe or unsuitable for transportation.

Once merchandise has been picked up and leaves our warehouse, responsibility for transportation and handling transfers to the customer.

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